社會福利服務中心督導培力工作坊之設計與執行省思

Design and Implementation of Empowerment Program among Social Work Supervisors in Social Welfare Service Centers

「強化社會安全網計畫」自2018年起迄今在全國布建156家社會福利服務中心，當前社福中心需要有足夠專業量能的督導者來協助社工人員，才能夠有機會提供服務穩定且具效能的脆弱家庭服務。本文主要介紹「社會福利服務中心社工督導實務培力計畫」之設計與執行省思，根據受訓督導、指導員的回饋資料進行分析，結果發現受訓督導不論是在參與率、學習成果具有正向改變，並且對脆弱家庭服務更有整體的脈絡認識，回到實務現場能夠給社工同仁有效的督導。最後建議，1.強調實際演練操作；2.透過案例檢核與討論；3.融入以家庭為中心服務；4.發展分區小聯盟組織；5.合格督導擔任種子講師。

The ''Strengthening Social Safety Net'' has set up 156 social welfare centers across the country since 2018. Currently, social welfare centers need supervisors with sufficient professional competence to assist social workers in providing stable and efficient services for vulnerable families. The purpose of this article was to analyze the design and implementation of the ''Empowerment Program of Social Work Supervisors in Social Welfare Service Centers''. The design of empowerment program is mainly based on the concept of adult learning and family-centered service, through three stages and five sessions training. This study collected feedback data from trainees as the basis for effectiveness evaluation. Based on these finding, suggestions of this study for future policy include: (1) emphasis on practical exercises; (2) through case review and discussion; (3) incorporate family-centered services; (4) develop small district alliance; and (5) qualified supervisors serve as seed lecturers.