| 英文摘要 |
With the increasing demands from citizens and limited government capacity to satisfy the demands, collaborative governance has become a popular approach to provide public service. Contracting out is one of the commonly adopted approaches of collaboration. This paper uses a framework to evaluate social services contracting out to study Taipei city government’s outsourcing the work of preventing intimate partner violence. Interviews of government officials and non-governmental organizations in charge of providing the service were conducted. There are several major findings. First, government decided to contract out the services due to its limited capacity to fulfill the new requirements by law. Non-governmental organizations care about the resources provided by the government as well as the potential impacts of contracts on the transformation and independence of NGOs. They may consider to leave when they no longer share the same core belief with the government. Second, non-governmental organizations criticize government for excessive red tape and call for the adoption for multiple indicators to evaluate their performance. Third, non-governmental organizations make their voice heard by collaborating with other organizations or participating in decision-making at the central level. Last, contracting out in this case seemed to help enhance the quality of service. However, it may induce inequality between service recipients of different gender or in different administrative areas. |
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