從垂直課責到水平課責：以獨立性探討部長電子信箱之執行困境   全文下載

From Vertical Accountability to Horizontal Accountability: A Study on the Operation of Minister’s Email Account from the Perspective of Independence

This study aims to investigate the operation of minister’s email account of National Police Agency from the perspectives of accountability and independence principle. The results show that the National Police Agency takes police complaints seriously. It establishes the working rules and related rewards and punishments, requires senior-ranking police officers to make final decisions, processes all complaints without exceptions, and responds in a short time. These arrangements increase the workloads and pressure of police officers. However, citizens are not satisfied.
The study finds that the police have responsibility for all aspects of complaint investigations without any involvement of outsiders. As a result, the complaint processing agency is not independent and citizens who do not trust the procedures will seek help from others, such as legislative members and the mass media. The current complaint processing mechanisms are lack of horizontal accountability. It is recommended that the government should establish an independent police complaint processing unit to strengthen horizontal accountability in order to increase public trust and to achieve the goal of democratic governance.