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篇名
揭開地方文官回應民意的「秘箱」:台灣六都1999熱線的質化分析   全文下載 全文下載
並列篇名
Uncovering the“Secret Box”of Local Civil Servants’Responsiveness: Qualitative Analysis of the 1999 Citizen Hotline in Six Taiwan Cities
作者 廖洲棚陳敦源 (Don-Yun Chen)廖興中 (Hsin-Chung Liao)
英文摘要
With the democratic consolidation in Taiwan,“listening and responding to people”has become the core value of governments at all levels. In order to improve the government-citizen relationship, many local governments of Taiwan use the Information and Communication Technologies (ICTs) as a means to listen and respond to public opinions, such as the early Mayor’s Mailbox and the recent 1999 Citizen Hotline for city residents. However, even if government uses ICTs, public opinion still needs to be responded by civil service system. Because the civil servants exercise discretion with their professional preference, there may be a gap between civil servants’response and citizens’preference. Therefore, it is necessary to pay attention to the“secret box”(bureaucratic responsiveness). In order to understand the“secret box”, this paper uses the 1999 Citizen Hotline of Taipei City, New Taipei City, Taichung City, Tainan City, Kaohsiung City and Taoyuan County as sample cases, to explore“how do the local civil servants respond to the public?”To answer this question, this study adopts the qualitative grounded theory method. The authors interviewed twelve local civil servants who dealt with the calls of 1999 Citizen Hotline in the six cities and county, and summarize their opinions to explore the theoretical framework of local civil servants’responsiveness, as well as the key factors which would influence their responsive process.
起訖頁 49-84
關鍵詞 回應性政府行政裁量權1999市民熱線公民關係管理responsive governmentadministrative discretion1999 citizen hotlinecitizen relationship management
刊名 文官制度  
期數 201301 (5:1期)
出版單位 考試院
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