工作壓力、工作滿意度對警察人員組織承諾的影響

The Impacts of Work Stress and Job Satisfaction upon Police Officers' Organizational Commitment

本研究針對警察的工作壓力及工作滿意度對於其組織承諾的影響進行系統性的探究，並將可能會影響組織承諾的變項（如：職家衝突、職業倦怠、工作危險性、外部工作機會等）及警察對於年金改革衝擊程度等變項納入分析。本研究於本研究於2020年4月及7月間，透過紙本問卷、線上問卷的方式，調查臺灣北部、中部、南部、東部及離島的行政警察，一共收回1,419份有效問卷。研究結果顯示，警察的工作滿意度對於其整體組織承諾、情感性承諾及規範性承諾有最強的解釋力，且工作職責的界定清楚與否、年金改革的衝擊感受、職家衝突、外部工作機會、是否為主管職等因素，均與警察的組織承諾有顯著的關連性。然而，本研究並未發現警察之工作壓力感受對其組織承諾有顯著關連性。研究結果除可充實現有有關警察組織承諾的實證研究文獻之外，也可供有關主管單位了解影響警察同仁之組織承諾的影響因素，進一步設計相關改進策略，提升警察同仁之工作滿意度及組織承諾，增強其工作表現及績效，進而減少其離開警察工作之意向。

This study assesses the impacts of work stress and job satisfaction on police officers’organizational commitment in Taiwan. Between April and July 2020, 1,419 questionnaires were collected from police officers throughout the country. The regression results show that job satisfaction is the most influential factor of the overall organizational commitment of police officers, as well as the affective commitment and normative commitment. Additionally, the clear definition of job responsibilities, the perceived impacts of pension reform, work-family conflicts, external job opportunities, and whether they are in the supervisory position are significantly related to police officers’organizational commitment. This study enriches the existing empirical research on police officers’organizational commitment and assists policymakers and police administrators in better understanding factors underlying police officers’organizational commitment. This information is useful for developing strategies to reduce officers’job stress and improve job satisfaction, thereby enhancing organizational and minimizing turnover intention.