不同公寓大廈管理維護模式之人員聘用實務

Different Apartment Building Management and Maintenance Models and the Hiring of Apartment Building Personnel .

國內公寓大廈管理維護模式主要區分為全部委託管理模式、部份委託管理模式與顧問管理模式。這其中除了涉及到受理委託管理維護項目及數量的多寡之外，物管公司也會根據不同的委託管理模式而採取不同的人力資源管理措施，並且與管理服務人員形成不同的僱用關係型態，其主要目的是因應市場競爭與降低人力僱用成本採取的競爭手段。首先，物管公司在委託管理模式之下與管理服務人員的契約關係是以勞動契約關係為主；其次，在顧問管理模式之下則有勞動契約關係、委任契約關係或承攬契約關係，而產生各自不同的勞資關係，除了區別出管理維護工作的權利義務差異之外，也顯示出管理服務人員在執行管理維護工作的裁量權差異。此觀公寓大廈事務管理人與技術人員認可證雖然不具有專門職業代理人證照身分，但在專業程度上應該具有等同的執業能力。最後，本文分析內容與結果也可以提供公寓大廈管理維護交易市場服務供給與服務需求雙方參考。

Apartment Building Management and Maintenance Models those are divided into full entrusted management models, partial entrusted management models and consultant management models. Since different management and maintenance modes involve the number of entrusted management and maintenance items and the number of items, property management companies will also take different human resource management measures according to different entrusted management modes, and form different employment with management service personnel. The main purpose of the relationship type is to respond to market competition and reduce the cost of human employment. Contracts between property management companies and management service personnel under an entrusted management model primarily consist of labor contracts, whereas those between said companies and personnel under a consultant management model include labor contracts, contracts of mandate, or contracts of hire of work. The different contract types lead to varying employer–employee relationships, which entail different management and maintenance-related rights and responsibilities and different discretionary power of management service personnel performing management and maintenance work. Despite apartment building manager and technical personnel certification is not viewed in the same light as professional agent certification, the professional abilities of apartment building managers and technical personnel are expected to rival those of professional agents. Finally, the analysis content and results of this article can also provide a reference for both service supply and service demand in the apartment building management and maintenance transaction market.