| 英文摘要 |
Hospitality industry in Taiwan has been facing keen competition of the global market. This leads to the urgent need of closer collaboration between industry and academia. Through a substantial teaching practice, this case study aimed to investigate an Open University students’learning satisfaction towards an online course“Hotel English”in terms of various demographic variables. A total number of 64 students joined this study. Throughout the semester, course contents were delivered with a situational syllabus, and a series of formative assessment tasks were implemented to measure learning outcomes. To detect course learning satisfaction, the students at the end of the semester responded to a 5-point Likert scale survey, Course Learning Satisfaction Questionnaire consisting of four constructs, 1) Professional know-how, 2) Language Attainment, 3) Comprehensive Ability, and 4) Course Design. The key research findings are as followings:
As for course learning outcomes, students had relatively higher recognition to four aspects 1) increasing hospitality service know-how, 2) obtaining vocabulary and practical oral expressions, 3) attaining more capability of conducting teamwork projects, 4) recognizing the feasibility of employing a formative assessment method.
Six demographic variables (gender, age, occupation, English learning years, daily course study hours, and hospitality service experience) yield significant differences in terms of different constructs of learning satisfaction. Besides, there was a positive correlation between course learning satisfaction and learning outcomes. |
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