全面品質管理與學校建築品質

Total Quality Management and the Innovation of School Buildings’ Quality

本文首先針對全面品質管理的意義作一介紹，並將其歸納為七大理念，分別為：持續不斷改進、追求新的策略思考方式、事先預防、顧客滿意至上、承諾品質第一、全面參與、重視成員的訓練與發展第七項。藉此七項基本理念，作者對學校建築品質提升提出九點的建議，以作為學校建築負責人員之參考：一、 應有長期的整體性規劃。二、 組成校園規劃化小組，落實全面參與。三、 重親規劃設計的品質管理。四、 注意發包過程的品質。五、 建立施工品質管制系統。六、 建立施工品質管理系統。七、 工程施工品質評鑑。八、 有關營繕的學校人員應具有學校建築知能。九、 應遵守營繕相關法令之規定。希冀藉由積極推動實施全面品質管理制度，能讓參與學校建築的相關人員重視整個學校建築施作及維護之品質；並建立提升品質的共同理念、依循合理的作業程序，以系統化的方式實施品質管理，徹底改善學校建築品質的缺失。

This article first attempts to explain the meaning of total quality management， and then puts forward seven points as its conclusion. They are constant improvement， the pursuit of updated tactics， previous prevention， customer─oriented policy， quality guarantee， total participation， and on─the─job training for school staff. Based on these fundamental concepts， here are the proposals the author brings forth for improving the quality of school buildings so that those who are in charge can take them into consideration：\r1. Establish a long─term integrated project.2. Form a campus design group to usher in total participation.3. Emphasize quality control in the project and design.4. Emphasize the quality in the process of bidding for school buildings.5. Establish the quality control system in construction.6. Establish the quality management system in construction.7. Evaluate the quality of construction.8. Equip the school staff with school buildings’ knowledge.9. Obey relevant construction regulations.By means of promoting total quality management， we hope that the staff concerned will emphasize the quality of construction and maintenance of school building and establish a common belief in quality promotion. In addition， we hope to completely improve the defects of school buildings by following the due process and practicing quality control in a systematic way.