社會企業創業者之資訊行為與知識交流探索研究

Exploring the Information Behavior and Knowledge Flow of Social Entrepreneurs

本研究目的在於探討社會企業創業者之創業背景資訊，其資訊行為、解決問題的知識脈絡、以及知識交流中的施與受狀況。本研究深度訪談14 位社會企業創業者，來自於工作整合型、社區發展型、社會合作型、服務產品型等四種類型之社會企業。研究結果發現社會企業創業者之內外在動機影響其設立社會企業；資訊資源首重人際資源，政府與網路資源次之，少見學術資源；面對困難不畏懼，將其視為學習歷程；建立獨有之解決途徑以累積經驗知識；學習關係類型多元，領域知識是學習關鍵；知識網絡交流過程，收穫多於給予。本研究為學術、實務、政府等不同面向提出參考建議。

The purpose of this study is to explore social entrepreneurs´ information behavior, problem-solving knowledge, and the act of giving and receiving in knowledge flow. The qualitative interviews were applied in this study. A total of 14 interviewees came from four types of social enterprise, including work integration, community development, social cooperation, and service product. The research results are as follows. First, the social entrepreneurs are willing to establish a business by themselves and contribute to the society regarding to intrinsic motivation. As for extrinsic motivation, they have worked for non-profit organizations and social welfare organizations. These social entrepreneurs tried to start up social enterprises due to their past working experience. Second, the results of information behavior and problem solving have shown as follows: the most important information resources come from interpersonal resources, followed by government and network resources, and the least often is scholarly resources. Social entrepreneurs are brave enough to face problems and regard conquering difficulties as the learning process; therefore, they build up their own problem-solving methods to accumulate empirical knowledge. Third, the act of the giving and receiving in knowledge flow have shown that learning relationship types are diverse and domain knowledge is the key to learning. The act of receiving is much more than that of giving in the knowledge flow. This study provide several suggestions for the academic community, the industry, and the government.