大學專任諮商心理師的情緒勞務與工作倦怠之關係──以諮商自我效能為中介變項

Examining the Mediating Effect of Counseling Self-efficacy on the Relation of Emotional Labor and Job Burnout of Full-time College Counseling Psychologists

本研究在了解大學專任諮商心理師的情緒勞務與工作倦怠的之關係，並探討諮商自我效能在其間的中介效果。本研究以188 位大學專任諮商心理師為研究對象，使用工具包括「情緒勞務量表」、「諮商自我效能量表」及「工作倦怠量表」，資料整理後進行統計分析包括描述性統計、積差相關、迴歸分析等。研究結果發現大學專任諮商心理師的情緒勞務對工作倦怠具有正向預測效果，不同情緒調節策略對工作倦怠的影響有差異；諮商自我效能在情緒多樣性、情緒表達要求、情緒表層行動、情緒深層行動與工作倦怠之間具有顯著的中介效果。本研究據此進行討論，並提出相關的建議。

This study aimed to understand the relationship between emotional labor and burnout of full-time university counseling psychologists as well as exploring the mediating effect of self-efficacy in this relation. This study focused on 188 full-time university counseling psychologists, utilizing a research questionnaire including the following instruments: School Counselor’s Emotional Labor Inventory, Counseling Self-efficacy Inventory, and Burnout Inventory. Data analyses conducted in this study included descriptive statistics, Pearson’s correlation coefficients, and Hierarchical regression analysis. The results showed that university counseling psychologists’ emotional labor positively predicted their burnout, that different emotional management strategies had differential influences on job burnout, and that counseling self-efficacy had a significant mediating effect for the relations between job burnout and several emotional labor variables, including emotional diversity, emotional expression demand, shallow-layer emotional action, and deep-layer emotional action. Discussions on the findings and relevant suggestions are presented.