重度視覺障礙者，對公共空間無障礙設施之使用經驗及困境

The Experience and Dilemma of People with Severe Visual Impairment in Using Barrier-free Facilities in Public Spaces

本研究藉由文獻探討，研究重度視覺障礙人士對於公共空間無障礙設施之使用經驗及困境。並依金錢管理、休閒育樂、交通運輸三方面的日常生活經驗：ATM自動櫃員機之使用、參觀博物館與美術館之經驗以及大眾運輸工具搭乘分別進行探討使用過程之經驗與面臨到的困境。在ATM自動櫃員機之使用方面，經研究結果顯示重度視覺障礙人士面臨到的困境包含：偏鄉機台之數量偏少、部分機台語音設備需要維修、按鈕點字部分平坦或貼反，造成使用過程中的不順暢。在博物館與美術館參觀方面之研究結果顯示，面臨到的困境包含：交通不便、館內動線引導不足及展示品之呈現方式差異影響視覺障礙人士感受經驗。在大眾運輸工具方面，車站內之告示、路線指引等多是運用視覺線索，較不利於重度視障人士辨識、搭乘時若車內無語音報站系統則可能不知道抵達哪一站、復康巴士數量不足，以及公車專用道的設置地點較不利於視障人士自行前往。

This research uses literature review to study the experience and difficulties of people with severe visual impairment in using barrier-free facilities in public spaces. Based on three aspects of daily life experience: money management, leisure and entertainment, and transportation: the use of ATM, the experience of visiting museums and art galleries, and the use of public transportation, the experience of the use process and the difficulties encountered are discussed. Regarding the use of ATMs, research results show that the difficulties faced by people with severe visual impairment include: the number of ATMs with voice assistance services is is small, some of the machine's voice equipment needs to be repaired, and the buttons and barillas are partially flat or reversed, resulting in using process is not smooth. The results of research in museums and art galleries show that the difficulties faced include: inconvenient transportation, insufficient guidance of movement lines in the museum and differences in the presentation of exhibits that affect the experience of visually impaired people. In terms of public transportation, the notices and route guidance in the station mostly use visual cues, which is not conducive to the identification of the severely visually impaired. If there is no voice announcement system in the car, you may not know which station you will arrive at. The number of rehab uses is insufficient, and the location of dedicated bus lanes is not conducive for the visually impaired to go by themselves.