主管領導對員工組織公民行為之影響──以組織文化為中介變項

The Effect of Leadership Style on Organizational Citizenship Behavior - Organizational Culture as a Mediator

旅館業係屬服務性產業，本研究目的係從企業組織文化的角度，檢視旅館業中主管領導與員工組織公民行為間的相互關係，並以組織文化為中介變項。主要採用個案研究法，以台灣南部某標竿連鎖旅館業之從業人員為分析對象，經由文獻分析、標竿主管訪談與焦點團體會議，萃取相關題項，發展出相關量表，並對於521位員工進行施測，研究結果顯示：（一）主管領導之員工管理面對科層型、支持型組織文化皆有顯著正向影響。（二）主管領導之自我管理面對支持型組織文化有顯著正向影響。（三）科層型、支持型組織文化對個人、團體組織公民行為皆有顯著正向影響。（四）科層型、支持型組織文化對主管領導之員工管理面與個人、團體組織公民行為呈現完全中介效果。（五）支持型組織文化對主管領導之自我管理面與團體組織公民行為呈現完全中介效果。

The hotel industry is a service industry. The purpose of this research is to examine the interrelationship between the leaders and employees' organizational citizenship behavior in the hotel industry from the perspective of corporate organizational culture, and use organizational culture as an intermediary variable. Mainly adopt the case study method, take the practitioners of a benchmark hotel chain in southern Taiwan as the analysis object, through literature analysis, benchmark supervisor interviews and focus group meetings, extract relevant items and develop a relevant scale. The staff conducts the test and the research results show: (1) The employee management dimension of leadership shows a significant positive impact on Bureaucratic and supportive organizational culture. (2) The self-management dimension of leadership shows significant positive impact on supportive organizational culture. (3) The bureaucratic and supportive organizational culture both have a significant positive impact on the organizational citizenship behavior of individuals and groups. (4) The bureaucratic and supportive organizational culture shows mediating effect on the employee management dimension of leadership and organizational citizenship behavior of individuals and groups. (5) Supportive organizational culture shows mediating effect on the self-management dimension of leadership and organizational citizenship behavior of groups.