文書流程管理制度的演變

Evolution of the Official Documents Process Management System

我國文書流程管理制度的演變，大致歷經積案管制與清理、公文時效管制、文書流程管理3個時期，每一階段的制度改變，均有其不同的發展意義與時代背景。其制度歷程由加強積案清理、文書之消極間接管制，漸漸走向積極主動導正之流程管理理念，以達到制度化與標準化之目標。而文書流程管理制度之變革，已透過實施自我管理、文書稽催、時效統計分析及流程簡化等管理措施，藉以提高公文處理時效及品質之標準，並進一步將此制度成為提升行政效率之重要基礎。本文透過文書流程管理制度建構背景、各時期演變歷程與變革重點之探討，期能具體呈現制度之演變全貌，並就現行規範與運作上相關問題提出策進建議，以增進制度的契合性與實用性。

The Evolution of the Official Documents Process Management system has been divided into three phases including backlog cases clearance, timeliness management and process management. Each stage of the transformation represented different developmrnt meanings and background, which began from the improvement of backlog cases clearance, passive control of documents to proactive management to archieve the goal of standardization for the Officeal Documents Process Management. In addition, by means of the implement of self-management, claim, data analysis and processes streamlining, the process managemnet and the quality of documentation has been standardized and improved. These approaches established the foundation for the improvement of administrative efficiency. This article explores the initiating background, evolution history and main issues in the transformation to present the whole picture of the evolution of the management system of official documentation and some recommends are made to enhance the applicability for the current system.