探討遴選外勞仲介公司之關鍵因素與決策偏好—以台灣製造業為例

On the Key Factors and Decision Preferences in Selecting Foreign Workers Induction Agencies — Cases of Taiwan Manufacturing Industry

引進東南亞外籍勞工起因於 1980 年代後期我國就業市場基層勞力短缺，迄今已穩定成為製造業主要的基層人力，因此形成蓬勃發展且激烈競爭的外勞仲介產業。本研究從業者觀點探討製造業雇主遴選合作業者的關鍵因素與決策偏好，透過文獻探討所產生之研究構面與變數，進行問卷設計及資料收集，以全體樣本，以及依企業規模與產業類別區隔出4群雇主屬性樣本，分別以主成分分析及合圖法萃取遴選的關鍵因素及呈現雇主的決策偏好。研究結果實證雇主遴選合作業者的關鍵因素包括專業服務、政府評鑑與公司背景等及其決策偏好，而不同屬性雇主的決策偏好亦異。本研究除提供業者經營策略之參考外，並建議政府深化輔導雇主及業者之做法，以因應政府的新南向政策。

 

The introduction of foreign workers was caused by the shortage of the basic labor supply in Taiwan manufacture industry in the late 1980s. As of today, the labors from the Southeast Asian countries have become the major working force, forming up the fast-growing and competitive “foreign-workers induction agency” industry. The purposes of this study are to identify the key factors of and to explore decision-making preferences of the manufacturing employers in selecting their agency partners. The research was conducted with online questionnaires designed based on the dimensions and variables concluded from the findings in the review of literatures and government legislation. The principal component analysis was employed to extract key selection factors with all employer samples as well as the 4 subgroups of the employer samples divided by the attributes formulated by employer’s firm size and industry types, followed by utilizing the co-plot method to present employer’s decision-making preferences. The empirical results surface out (1) the three key selection factors, including professional service, governmental evaluation records and company profile as well as employer’s decision-making preferences, and(2)the fact that the decision-making preferences vary by employer’s attributes. The findings provide references for the business strategies to the foreign-workers induction agencies, and offer advices to the government agencies when guiding and counseling both manufacturing employers and foreign-workers induction agencies in the near future under the new southbound policy.