從組織運作談社區守望相助隊之推動-以彰化縣田中鎮西路里為例

A Discussion on the Promotion of Neighborhood Watch from the Perspective of Organizational Operation-A Case Study on Xilu Neighborhood in Tianzhong Township, Changhua County

台灣民眾參與公共事務的心態隨著社會變遷與發展，民眾主動參與的認知和情感，可主導公共事務的行為。本研究以彰化縣田中鎮西路社區守望相助隊為例，針對西路社區守望相助隊組織內靈魂人物進行訪談，以瞭解民眾參與及投入的原因與脈絡，由不同角度瞭解到影響民眾參與社區巡守隊之動機，並探討參與意願及降低排除阻礙因素，提昇民眾參與社區巡守隊的功用。研究結果歸納出：守望相助隊的領導人為組織運作的主要關鍵，亦需要主動參與的熱情民眾，並建立健全的獎勵制度。據此，為健全守望相助隊的運作強化里長傳承與持續運作的動力，加強社區守望相助隊成員的榮譽使命感，積極結合志願服務獎勵辦法，加強硬體資源以凝聚向心力，為未來持續精進之處。

The publics’ attitudes towards participation in public affairs have changed in Taiwan as the society develops and evolves. People’s cognitions and emotions towards active participation may direct their behaviors in public affairs activities. The present study conducts interviews with key participants in the organization of Xilu Neighborhood Watch in Tianzhong Township, Changhua County, to find out the reasons and background stories of people’s participations in the watch. The study aims to understand the motivations that influence people’s participations in neighborhood watch and investigates their participating intentions in order to eliminate obstacles and improve the outcomes of their participations in neighborhood watch. The study results concluded that the leader of a watch plays the key role in the operation of the team—the leader needs to not only assist enthusiast participants, but also establish a well-constructed reward system. Based on the study findings, enhancing the practice of a neighborhood’s leadership, strengthening the honor and sense of mission of watch participants, actively integrating voluntary service reward systems, and reinforcing hardware resources to solidify the unity of people are determined to be the areas of improvement of a neighborhood watch organization.