無線網通業外包績效評估之研究

A Study on Outsourcing Evaluation System for Wireless Networking Industry

經由海峽兩岸經濟合作架構協議的簽定，促使無線網通業的相關產業外移大陸以節省成本，但外包交貨的品質卻也產生良窳不齊的現象，同時造成企業重工及退換貨處理成本的支出。因此無線網通業面對此一商業結構的巨幅改變，應考慮慎選外包商以確保其競爭優勢。本研究目的主要是探討無線網通業致力於強化核心技術來提供客戶更多價值，利用外包管理來降低成本以因應快速變化的經營環境。透過專業分工的方式，促進人力資源管理方面更具彈性，進而提升企業整體經營績效。最後將層級分析法彙整分析的結果，提出可行的無線網通業外包績效評估策略以為企業因應交易環境變遷的參考。

Due to the Cross-Straits Economic Cooperation Framework Agreement, some wireless networking industries relocate their operation in Mainland China to save costs, but the quality of outsourcing quality varies greatly and caused expenditure of rework and replacement costs. Therefore, wireless networking companies, when facing the huge change in business structure, should select subcontractors carefully to ensure their competitive advantage. The goal of this work is to investigate how wireless networking industries reinforce core technique for customers' value and cut costs in the swift changing and competitive environment.. This work concludes the performance evaluation using the analytic hierarchy process and offers feasible solution for enterprises to survive in the changing environment.