以理性行為理論探討員工使用員工協助方案的意願與行為

An Exploration of Behavioral Intention to Use and Actual Use of EAP Based on Theory of Reasoned Action

本研究係透過理性行為理論的觀點進行企業員工使用員工協助方案(Employee Assistance Program，以下簡稱EAP)意願與行為的探討，試圖釐清影響使用EAP意願與行為的變項關係，以做為企業組織及EAP的相關實務工作者在推展EAP的參考。本研究以有導入EAP公司之員工為對象，樣本數為176人，並以結構方程模式進行資料分析。研究結果指出若員工能知覺EAP的易用性，會提升對於EAP的認知評價，覺得EAP是有用的，同時進一步增加EAP的使用意願。另外，若公司在推展EAP時，能讓員工更清楚EAP的服務管道，也有助於提升員工知覺EAP的好奇心，進而提升EAP的使用意願。當員工使用意願提升時，EAP的使用行為才會增加，進而公司整體EAP的使用率也會提升。文末，本研究提出建議，並對研究限制提出說明。

This study explored the employees’ intention and behavior to use EAP through the view of Theory of Reasoned Action, as a reference for organizations and EAP-related practitioners in promoting EAP. The subjects were 176 employees of different companies with the EAP service. The Questionnaire survey was used and all data were analyzed by structural equation model. The results were shown as below: If employees have perceived ease use of EAP, they would think EAP is good and useful, and more willing to use EAP. Additionally, if the organization can make employees more aware of EAP service pipeline, which also helps to improve the employees' curiosity of EAP, and thus enhance the behavioral intentions to use EAP. When the behavioral intentions increase, it will further lead to increase the behavior to use EAP, thereby enhancing the EAP usage. Finally, the results of the study were discussed recommendations were provided. And the limitations of this study will also be described.