我們能做朋友嗎？：反思保護性社會工作的專業關係

“Should We Be Friends?＂ Reflections on Professional Social Work Relationships

社會工作是最早倡議「關係」之重要性的專業，專業關係也是社會工作實務的靈魂。目前臺灣較少有具體展現專業關係樣貌的研究，本文之目的在於探討社會工作專業關係的本質；特別是在以女性社工、女性服務對象為主要行動者的親密關係暴力被害人服務中專業關係的呈現。本研究採用質性研究方法，以從事親密關係暴力被害人直接服務的一線社會工作者為訪談對象，運用焦點團體訪談法，輔以命名團體技術法，期望了解社會工作者於服務過程中如何經驗兩造關係，與其認知影響關係建構的因素。訪談資料發現，多數受訪者較少主動反思專業關係；於處理關係與反應關係上也傾向與服務對象保持一定的距離。而兩造之個人特質、個案危機程度與接觸頻率、社工人身安全考量、專業自信等，都是影響關係建構的要素。建議未來的社會工作實務能加強以關係為基礎的實務訓練。

Social work is the first profession to advocate the importance of relationships. Professional relationships are key elements of social work practices. However, discussions on such professional relationships remain limited in Taiwan. This study examined social workers' experiences working with abused women and sought to deepen our understanding of dynamic interactions between workers and clients during daily work. Qualitative methods were used in this study. Based on data collected from focus group interviews and the use of the nominal group technique, a profile of the ＂social distance mode＂ became apparent. The nature of such relationships could be affected by factors such as women's and social workers' personal characteristics, concerns about safety, lack of confidence and competence, and insufficient interaction with clients. Training for social workers focusing on the relationship-based practices is highly recommended.