社區關懷訪視員在危機助人工作情境中的衝擊及因應歷程

The Study of Community Care Workers' Impact and Coping Process in Crises Intervention Situation

本研究主要在探究社區關懷訪視員在危機助人工作情境中的衝擊、因應歷程及未來繼續從事社區關懷訪視員的助力。本研究採取立意取樣的方式邀請到五位擔任社區關懷訪視員1.5年以上的受訪者作為研究對象。本研究採取質性研究取向，透過半結構式訪談進行資料蒐集，並以主題分析法進行分析。經過研究者對文本資料的分析，社區關懷訪視員在危機助人工作情境中的衝擊及因應歷程共歸納出五個主題，分別為：（1）工作多元隱憂多，外在網絡欠支持，自我受考驗；（2）與生命拔河，內在起伏不安；（3）工作效能低落，情緒起伏，生活受牽連；（4）調整自我，援引外在資源；（5）保有初衷，迎接困境帶來的附加價值；其中，主題（5）保有初衷，迎接困境帶來的附加價值，也是未來繼續從事社區關懷訪視員的助力。最後，本研究根據研究發現，針對未來的研究以及實務工作者提出具體的建議與省思。 The purpose of this study was to investigate the impacts and coping process of community care workers in crisis intervention situation, and the thrust to work as a community care worker continually in the future. The main study objects were five community care workers who have at least one and half a year of working experiences in this filed. The study was applied qualitative research in order to collect data with semi-structural interview, and then was analyze by method of thematic analysis. Based on researcher's interpretation to the original data, the impacts and coping process for community care workers who were facing the situation of crisis intervention could be concluded into five common subjects: (1) the contents of work were various and full of potential trouble, lack of support from external network. Oneself was challenged at work; (2) fighting with ones' lives struggle, individual's inner feeling was unease;(3) low working efficiency, mood swing, and personal life was disturbed by work; (4) self adjustment and bringing external sources; (5) keeping original intention and receiving the additional value that was brought in the difficult situation. Especially the subjects (5) would be the thrust to work as a community care worker continually in the future. At last, based on what discovered in this study, there were some advices and introspections for future studies and people who would practice in this work field.