英文摘要 |
Based on the situation that all non-native English speaking employees have to adopt English as their functional language, this study aims to investigate the willingness to communicate in foreign functional language in the multinational environment, based on the operationalization concept of willingness to communicate that consists of self-perceptions of willingness to use English for communication, communicative self-confidence, and frequency of using English for communication. Data was obtained from 257 flight attendants, who are currently working for Taiwan’s international airline companies, participated in the study. The result shows that there are positive correlations between the three components of willingness to communicate in foreign functional language. In addition, Taiwanese flight attendants have less willingness to communicate in foreign functional language when compare the score with Thai flight attendants. |