臺灣公立博物館實施績效評量之探討：以國立故宮博物院為例

A Study on the Performance Measures of Taiwan's Public Museums: Take the National Palace Museum as an Example

我國公立博物館推動政府績效評量制度已逾十年，若以博物館專業管理的角度而言，執行迄今是否真有助於各館達成使命與任務？頗令筆者感到好奇與關切。因此，筆者試圖從了解國外博物館界如何推動績效評量之沿革著眼，彙整具代表性之專業績效評量目標與標準等文獻資料，除了做為案例比較之依據外，更希望能進而從中找出適合我國公立博物館借鏡的部份。根據文獻研究顯示，目前國外博物館界均注重績效評量應有的專業化與特殊化。反觀我國政府在設定公立博物館績效評量目標與標準時，多侷限於一般行政管理，仍存在過於量化標準、未能呈現博物館專業（特質、使命與定位）以及評量流於形式化等問題。建議未來應朝向建立專屬的績效評量依據與專業的認證機制，以突顯我國公立博物館之專業使命與營運績效。

The approach to museum management based on performance measures was introduced to Taiwan years ago. How it has been implemented thus far has attracted little attention from the government and the academia. Are performance measures doing any good to the management of Taiwan's public museums? Have such measures helped the museums better realize their underlying philosophies and attain their goals? As an attempt to answer these questions, this research paper is designed to examine the development of performance measures as practiced in museums of other countries, and to learn from their experiences in significant targets and standards for performance-oriented management, in hopes that applicable examples may be identified for the public museums in Taiwan. An examination of existing literature shows that the museum administrators in Taiwan may just have much to learn from their counterparts in other countries on preserving the equilibrium between the integration of business management practices and the upkeep of due respect for museum professionalism. On the other hand the improvements in Taiwan's museums when governed by the principles of performance-oriented management are most evident in the area of general administration. However, the issues of paying too much emphasis on quantification and changing management performance in the professional aspects of museum work (such as the definition of the museum's personality, missions, and orientation of development) are yet to be addressed. It is therefore suggested that a nonpartisan evaluation scheme, or an impartial review framework can be set up to deal with the effective implementation of the performance-oriented management model.