老狗學新把戲——以中高齡員工採用雲端學習英文書面溝通能力為例

Old Dogs Learn New Tricks – The Case of Senior Employees’ Adopting Cloud English Written Communication Learning

台灣面臨人口老齡化及少子化的現象，退休年齡之後延是台灣人力運用的趨勢，人力部署方式亦需隨之調整，中高齡員工亦將是了企業推展全球化的主力部隊，國際語言溝通能力，也就是，英文書面溝通能力，為企業推展全球化的重要工具，故如何有效的增進員工的國際語言溝通能力，是人力資源發展之重要議題。隨著網際網路之普及，有限資源及時間的運用上，雲端訓練的模式亦漸為企業訓練之選項，也同時提供企業節約訓練成本的模式。一般的觀念認為中高齡員工相對於資淺年輕員工，對新科技新技術的學習模式接受度較低，效果也較差。有鑑於此，本研究調查台灣企業中高齡員工採用雲端學習英文書面溝通能力之實際狀況，針對參與員工進行為期3 個月的雲端實驗教學，本研究結果顯示中高齡員工相對於資淺年輕員工，更有毅力地運用雲端學習平台來學習，年資與學習毅力及學習成效呈現正向關係，研究結果也呈現出中高齡員工在雲端英文溝通能力有良好表現。本研究除了驗證雲端英文溝通能力的訓練為有效訓練模式之一外，本研究結果更可做為未來中高齡員工國際溝通力訓練的課程規畫之參考依據。

As the Internet accessibility increases, cloud training may offer an effective mediumof enhancing employees’ communicational competence. Due to the tightness of themanpower supplying Taiwan, the average age at retirement has been postponed over years.It is critical that senior employees who are becoming the main force in a workplace need topossess with good international oral and written communication skills to enable companiesto employ effective global logistics and expand overseas. Because of employees’working-time constraint, cloud learning may provide a good solution to increase theirEnglish written communication skills. Accordingly, this study conducted a three monthscomputer-assisted feedback teaching experiment with total twelve English writtenassignments to examine senior employees’ cloud learning adoption. The results indicatedthat seniority is positively related to persistency and performances which showed senioremployee learners were more studious and persistent on finishing every assignment,comparing to junior employee learners. It showed that the senior employees were good atadopting cloud English written communication. The findings of this study provide animportant reference resource to human resource departments for planning trainings fordifferent employee types at workplace.