中高齡志工服務滿意度影響因素之研究

The impact factors of volunteersatisfaction among the middle-age volunteers

本研究主要探討影響中高齡志工從事志願服務滿意度的因素，研究者擷取2010年基隆市志願服務調查中50歲以上受訪者資料進行分析，共計有208份有效問卷。研究結果顯示，人口變項對於服務滿意度並不具有預測效果，而組織因素當中的督導管理，以及個人因素當中的利己因素都會影響到中高齡志工的服務滿意度。研究者認為，中高齡志工在從事服務工作時，仍然較從利己觀點出發，希望有好的督導管理者，也希望自己在服務當中獲得一些個人的成長，研究者據此提出在志工管理上的建議。

This paper studies on impactfactors ofvolunteersatisfaction amongthe middle-age volunteers. In this study, the middle-age volunteers were defined as those who were aged 50+. By analyzingthe Keelung Volunteer Survey 2010database (including 208 middle-age cases), findings show that demographicvariables were not significant impact factors. By contract, the institutional factors (for example, supervisors’management), and individualdrive of doing voluntaryjobs (such as benefits themselves) were influential factors. In conclusion, the middle-age volunteersnot onlyexpect tohave good supervisors’ and management, but also hope to gainpersonal growth while doing the voluntaryservices. The above findings could be used as evidence for improving volunteers’ management.