旅館對員工之激勵能增進創新績效嗎？知識分享的中介效果及人格特質的調節效果

Would Motivation Activate Employees’ Innovation Performance in the Hotels? Mediating Effects of Knowledge Sharing and Moderating Effects of Personality Trait on Motivation and Innovation Performance

本研究以台灣地區五星級旅館員工為研究對象，探討員工激勵、知識分享與創新績效間之關係，並探討人格特質是否會對員工激勵與知識分享及知識分享與創新績效之關係產生調節效果。採便利抽樣方式進行問卷調查，受測對象為五星級旅館工作滿六個月以上之正式員工。總計發出員工問卷525份，回收有效問卷401份，有效回收率為76.4%。研究結果顯示：員工激勵與知識分享、創新績效均有顯著的正向影響；知識分享與創新績效有顯著的正向影響；知識分享會對員工激勵與創新績效之間產生部分中介效果；B型人格特質會對員工激勵與知識分享及A、B型人格特質也會對知識分享與創新績效間產生調節效果。

This research aimed to explore the relationships among five-star hotel employees’ motivation, knowledge sharing and innovation performance in Taiwan. The moderating effect of personality trait on the relationships among employees’ motivation, knowledge sharing and innovation performance was also examined. To empirically test the proposed relationships, 401 employees in the five-star hotels were recruited to the study. Of these, 401 were valid for further data analysis. The results showed that knowledge sharing mediated the relationship between employees’ motivation and innovation performance. Additionally, type B personality trait had moderating effect on the relationship between employees’ motivation and knowledge sharing. Type A and B personality trait, in addition, had moderating effect on the relationship between knowledge sharing and innovation performance.