管理才能與組織成員更換意願之關聯性研究──以管理者更迭類型為干擾變數

The Study of Management Competence and Turnover Willingness of Organizational Members- Managers Turnover type as a Moderator

過往的研究多為企業如何選用人才，雖有多元的觀點供業主作為評估的依據，但指標往往多以組織的觀點為評估方向，卻忽略了組織成員的意向。本研究探討繼任者的管理才能、組織成員調整意願及管理者更迭類型三者之間的關係。以台灣地區民營企經歷過管理者更迭的企業或公司為研究對象，共120間企業資料進行分析後，得到以下結論：第一，當更迭一般管理者時，可優先選擇管理領導、人際溝通以及業務執行等三項才能較高的人作為管理者。第二，選用內部升遷的管理者時，以人際溝通能力做為評估的重點指標。第三，選用外部聘任的管理者時，則以業務執行能力做為優先考量的選擇。

Past researches were foucus on how select person for the enterprise. Although the diversity of perspectives for the owners as the basis for the assessment, the indicators are often the organizational point but not members' intention. This study investigate the management competence of successor, turnover intention and turnover type. According to the 120 firms' data, the results are following: (1) management leadership, interpersonal communication, and business execution are key indicator as the manager. (2) interpersonal communication skills is critical for the person promoted internally. (3) business executive ability is the point for the manager promoted externally.