典藏與讀者服務

Archiving and Reader Services

本館之典藏與讀者服務向來居對外服務之大宗，全館念茲在茲、努力精進讀者服務之設施與措施。2009年度在服務設施上包括有「國際組織資訊中心」的成立啟用、館藏異地分藏等，尤其是由何創時書法藝術基金會捐贈裝修展覽廳，不但提供優質展覽場地，更活化文教區空間；在服務措施上更建置與啟動「館藏分級典藏及調度管理」機制、強化「遠距學園」的課程內容並透過e化行銷、試辦召募導覽志工、每月舉辦「全館業務匯報」以加強館務橫向連繫並凝聚全館共識，及增進服務品質等，期為各級讀者提供高品質的服務。因此，全年整體讀者服務滿意度調查亦高達74%。

NCL's archiving and reader services have long been its core service to the community, and with this ever in mind, NCL has continually strived to implement new programs and policies to enhance the service it provides to readers. In 2009, a number of new services, such as the new International Organization Information Research Center, were established and implemented, sharing of the NCL collection with other locations, and other like services. Especially of value to core reader services was the remodeling of the exhibition room, made possible by a donation of the Ho Chuang-shih Calligraphy Foundation; not only did this provide an excellent venue for exhibits, it also transformed the entire space of the cultural and educational area. With regard to service policy, the Collection Grading and Distribution Management System was established and put into operation, the course content and epromotion of the NCL E-Learning Campus was enhanced, a new pilot program for recruitment of volunteer guides was begun, and a monthly“Library-wide Briefing Assembly”to strengthen horizontal links of communication, consolidate consensus, and improve library service quality, in hope providing high quality services to library patrons of every type. As a result of all these efforts, this year's reader service satisfaction survey results came back with a 74% rate of satisfaction.