永續性作業管理

Sustainable Operations Management

本文旨在探討如何應用永續性作業管理（sustainable operations management） 增加企業競爭力。其研究方法以發展永續性作業管理之引導架構為基礎，強調利害關係者參與制定環境面之決策，除需提供適當環境、適應組織架構及文化，發展有利條件外，亦須強調價值創造、衡量與成效。實務面管理中，組織採用終身學習方式，積極進行此作業管理，使產品與服務能從新興綠色市場獲益。因此資源有限且無法重生，永續性發展必為一大趨勢。創見與價值上，強調組織三重盈餘，並提出三大策略方針，其為企業社會關係管理、永續產品概念之設計及實現、精實和六標準差生產，以強化組織貢獻能力，使企業從事社會與經濟發展時，亦可進行環境保護作業。

Purpose: This paper explores the role of sustainable operations management (SOM) in achieving competitiveness. The drivers for SOM are discussed with examples from top performers in SOM. These top performers are those that should be benchmarked to achieve triple bottom line as defined in the paper.Methodology/Approach: The paper presents some frameworks that could be used as a guide in developing SOM but most importantly, it emphasizes the involvement of stakeholders in environmental decision making, the need to develop enabling conditions by providing the right environment and adapting organizational culture and structure, and also the need to emphasize value creation, metrics and results.Practical Implications: Organizations that respond proactively to SOM and take a cradle-to-grave approach of their products and services have the opportunity to reap benefits from the emerging green market. Sustainability is the current trend and it should last as long as it can since earth's resources are limited and are often nonreplenishable.Originality/Value: Three strategic approaches, namely, business-society relationship management, sustainable product concept design and realization, and lean and Six Sigma operations, are developed in this paper that emphasize triple bottom line to the organization by enhancing the organization's ability to contribute in achieving social and economic development while helping to protect the environment.