組織公民行為與工作家庭衝突之關聯分析：好士兵症候群？

The Relationship between Organizational Citizenship Behavior and Work-Family Conflict: The Good Soldier Syndrome?

基於組織公民行為對於組織的效益，不論學術界或實務界對於如何強化這類行為都投入相當程度的關注。但除了對組織的正面結果外，學者發現組織公民行為可能導致員工在家居領域產生工作家庭衝突的負面效果。基於這點研究發現，本研究除了再次檢驗組織公民行為與工作家庭衝突的關係外，更進一步地分析其中的中介機制與調節變數。在經由對188 位警政基層人員、配偶及直屬主管的配對調查，我們發現情緒耗竭確實是解釋組織公民行為與工作家庭衝突的中介變數。其次，政治技能對於此負面影響關係扮演著調節角色，換言之，政治技能可減緩組織公民行為對工作家庭衝突的負面效果。針對這些研究發現，本研究分別就學術與管理面提出我們的看法。

Based on the benefits of employees’ organizational citizenship behaviors to an organization, how to encourage employees to exhibit such job behaviors has received much of the attention from both academic and practices. Even with limited empirical findings, researchers suggested possible negative consequences to an employee for whom exhibiting organizational citizenship behaviors. In addition to the validation of possible negative effects of organizational citizenship behavior, we also investigated the mechanism in the above relationship and its moderator was also tested. Sampling from 188 frontline police staff, their spouses, and immediate supervisors, we found emotional exhaustion mediates the relationship between organizational citizenship behavior and work-family conflict. Furthermore, political skill decreases the negative influence of organizational citizenship behavior. According to the above results, some academic and practical suggestions were offered.