好的文化調適能力可以拯救旅館產業的高離職率

Is Cultural Adjustment a Way to Improve the Employee High Turnover Rate in Lodging Industry?

本研究的主要研究目的在於協助旅館產業找到解決高離職率的策略，藉由好的文化調適能力，能產生員工好的工作滿意度，進而降低員工離職傾向的觀點，本研究建立了研究假設模型，以臺灣國際觀光旅館的員工為研究對象，總共發出985份問卷。最後應用結構方程式，分析了340份有效問卷，得到可接受的整體模型配適度。研究結果顯示假設全部得到支持，實證結果發現文化智商及個人－組織契合度高的員工，會有較佳的文化調適能力。具文化調適能力的員工，其工作滿意度較高，因而較少有離職傾向。建議旅館人力資源管理單位參考本研究結果，一開始就找對適當(文化調適能力佳)的人，即可降低員工離職率。

The main purpose of this research is to find a strategy to help the hotel industry to solve the high employee turnover rate. This research hypothesizes employees with good cultural adjustment ability can have higher job satisfaction which reduces employee turnover intention. Employees in Taiwan international tourist hotels were selected as a sample for the study. A total of 985 questionnaires were delivered; 340 valid questionnaires were obtained. A structural equation model was applied; an acceptable model fit was achieved. The results support the hypothesis that employees with high cultural intelligence and person-organization fit have better cultural adjustment ability. Employees who have better cultural adjustment ability have higher job satisfaction, and less turnover intention. This study suggests that human resource management units look for employees with good cultural adjustment ability in the beginning in order to reduce employee turnover rate.