成人教育機構創新經營指標建構之研究

Research on the Construction of adult education institution innovation management indicators

本文主要探討成人教育機構創新經營指標的建構，從文獻探討、訪談以及焦點團體座談歸納出以IPO（輸入、歷程、輸出）模式初步建構指標雛型。研究續採德懷術研究法，選擇15位專家組成德懷術小組，經過三次反覆性的問卷調查，並藉由次數分配、符號考驗等統計方式了解專家意見共識情形。再經由專家學者的協助，輔以AHP的分析方法，建構出創新經營指標的權重與計算公式。本研究所建構的指標體系分為輸入－歷程－輸出三個領域，其中輸入領域包含觀念創新構面，共有9項指標；歷程領域包含營運行銷創新、課程與教學創新、情境創新以及資源整合創新，共有42項指標；輸出領域包含活動創新、組織文化與特色創新以及國際化創新，共有30項指標。因此本研究共建構3大領域，8大構面，81項指標，而每一領域及構面皆有不同之權重。最後，擬出相關建議供學術研究與機構經營之參考。

The purpose of this study was to construction of adult education institution innovation management indicators. From the results of the literature analysis, interview, and focus group interview, the research used the IPO (input, process, output) model to construct a innovation management indicators system. The study used Delphi technique and the Delphi panel was composed of fifteen experts. The collected data was analyzed by using Mean, Mode, and Sign test. Delphi round three resulted in the agreement of 81 indicators, which were further categorized into three level: input, process and output. All the level with their dimensions were (1) Input level containing one dimension: concept innovation; (2) Process level containing four dimensions: operation and marketing, curriculum and teaching, environment, and resources collecting innovation; (3) Output level containing three dimensions: activities, organizational culture, and international innovation. There were 3 levels, 8 dimensions, 81 indicators found in this research. Based on these indicators, this study also provided some discussions and suggestions.