系統工程於知識驅動之服務業創新機制的應用

A Systems Engineering Mechanism Applied to Knowledge-Intensive Service Industries

系統工程之核心技術，可用於建立知識驅動之服務業計畫商業運轉模式。此服務業計畫係使用知識管理平台去整合相關之技術、工作流程程序、產品協同設計、相互的服務及商業情報分析等，且已有成功的創新個案案例。藉由本研究，學術及研究機構可以以他們在各工業領域及協同之聯盟伙伴，所累積的技術及智慧財產權來發展知識驅動之服務業。系統工程之核心價值，在於可藉由新商業模式，提供有關技術或行銷方面之整體解決方案，因而本研究應用系統工程的方法來評估市場需求、未來的商業模式及發展程序，藉以降低由於未來產業發展之不確定性所帶來的風險。同時以生鮮食物後勤服務為例來說明創新機制與系統服務之效益評估，研究結果顯示：系統因而可以提供精確的倉儲管理資訊，倉儲所需面積可節省達50%，節省人力30%，能源消耗減少30%~50% 之間。 A Knowledge-Intensive Service Industry Program was initiated by applying core technologies from systems engineering to new business models. This program uses a knowledge-management platform to integrate domain technologies, the work-flow process, collaborative design, cooperative service and business intelligence analysis, thereby introducing an innovative tool for phasing an outcome and entry/exit mechanism approach. Via this study, academic and research organizations with their accumulated technologies and intellectual properties in various industrial fields can collaborate with industrial alliance partners to develop knowledge-intensive service industries. Through the aid of new business models, systems engineering provides integrated solutions to all segments combining technology and marketing. This program applies systems engineering approaches to evaluate market needs, prospective business models and developmental processes for reducing the uncertainties associated with developing industries. A fresh-food logistics service system is used as an example to evaluate the effectiveness of the proposed mechanism and service. In the To-Be model, the system can provide accurate warehouse management information and conserve up to 50% of the floor area, 30% of the human resources and 30% to 50% of the energy efficiency.