銀行業品管顧客滿意度之實證分析——兼論TQM下銀行資源配置的缺口管理 Quality Control Applied Analysis in Customer Satisfaction of Banking Industry—Banking Resources Gap Management under TQM
量販店服務品質、顧客價值、顧客滿意度與忠誠度關係之研究 The Relationship among Service Quality, Perceived Value, Customer Satisfaction and Loyalty of Hypermarket
臺灣上市電子股股價對於除權訊息過度反應之研究——過度自信假說之再檢驗 A Study of Taiwan Electronic Stock Price Overreaction to Ex-dividend Information：Reexamining Investors’ Overconfidence Hypothesis
貨幣供給對臺灣所得利率物價匯率關聯性之研究 A Study of the Relationship between Money Supply and Income, Interest Rate, Price, and Exchange Rate in Taiwan
跨國水泥業通路服務品質與關係品質對忠誠度影響之研究 A Study of Influence of Channel Service Quality and Relationship Quality upon Customer Loyalty of Multinational Cement Industry
