疫情時代，運用「病人安全巡查」之經驗分享

Experience Sharing: Applying WalkRounds in Hospital during the COVID-19 Pandemic

疫情時代，面對工作環境中的轉變，人員較以往更容易發生身心耗竭(Burnout)。當人員出現身心耗竭時，出錯率可能會較高，導致影響照護品質、病人安全及工作滿意度。因此，建議醫療機構應營造樂於工作及健康幸福的職場。為達成此一目標，醫院管理階層可採用「病人安全巡查(Patient Safety Leadership WalkRoundsTM)」的方式，由無利害關係之非單位主管親自至現場瞭解人員對於提升病人安全的障礙及聽取相關意見或建議。經由面對面的溝通，人員更願意表達想法及需求，院方則可提供更即時的協助與改善。藉由持續的「病人安全巡查」，醫院可朝建立優質的工作環境並營造病人安全優先的組織文化邁進。

 

Pandemic prevention–related changes to daily work routines are likely to lead to healthcare provider burnout. Errors as a result of burnout affect quality of care, patient safety, and work satisfaction. To solve this problem, healthcare executives should create an environment in which employees gain satisfaction from their work. We suggest for WalkRounds activities (e.g., a non-stakeholder, non-unit supervisor personally visiting the site) to be used to better understand the issues staff are facing with regards to patient safety and to allow staff to share their opinions and advice. Staff are more likely to express their needs and opinions through face-to-face communication. WalkRounds activities can improve quality and patient safety in healthcare organizations.