如何行動？社工工會於勞資爭議中的策略與挑戰

How Should Action be Taken? Social Worker Union Strategy to Overcome the Challenges of Industrial Disputes

本研究透過訪談八位有勞資爭議經驗的社工工會幹部，分析工會處理勞資爭議的困境與策略發展。研究發現：一，社工工會處理勞資爭議時面臨來自社工專業價值、福利民營化及勞動三法規定等限制；二，工會發展出「任務解決—組織培力」的理念和方法的策略光譜，不僅平反過往認為職業工會失功能的刻板印象，也凸顯工會策略不限於勞動三法的法律架構；三、工會的兩套策略行動也分別在求助社工、機構和政府之間面臨新的執行挑戰。最後，延伸議題討論社工工會經驗視角中對勞動學和法制的典範改變，並提出關於勞動知能和工會未來發展策略的建議。期待藉此豐富工會經驗，尤其在社工領域，提升勞動權益意識，為工會行動者和研究者提供實務指南和知識補充。

This study explored how social worker unions respond to labor disputes by conducting in-depth interviews of eight union staff members. The findings indicate that unions face several challenges when addressing labor disputes, including conflicting professional values, privatization of welfare services, and navigating the complex regulatory framework of labor laws. To address these challenges, unions have adopted a strategic approach that emphasizes“problem-solving”and“collective empowerment,”dispelling the stereotype that professional unions are ineffective and highlighting their adaptability beyond the confines of labor laws. However, the implementation of these strategies presents new challenges, particularly when seeking support from social workers, organizations, and the government. Finally, the study discussed four key issues related to the unions’strategic experiences and proposed suggestions regarding labor knowledge and future development strategies for unions.