發展保護性社工人身安全虛擬實境（VR）教材製作歷程之初探

A Preliminary Study on the Development Process of Virtual Reality Teaching Materials of Protective Social Workers’Personal Safety

保護性社工面對多元問題的服務對象，遭遇職場暴力風險極高，社工的人身安全，更仰賴保護性社工督導協助有效預防和減緩暴力威脅。本研究旨在運用虛擬實境（VR）沉浸式體驗的特性，以學習心理與經驗為本之學習方式為基礎，發展能實際運用於保護性社工督導操作預防及減緩暴力專業知能教材之歷程。應用多元資料收集方法，透過文獻分析法收集案例，再透過焦點團體討論盤點案例與腳本構思，透過與專業諮詢團隊討論、實際進行操作後，完成社工安全虛擬實境APP製作。為國內首次以社工人身安全為主題，發展VR互動APP，期待依靠跨學科合作，利用科技擴大社會工作繼續教育。此外，更提出對於VR教材發展之建議，以利未來保護性社工繼續教育與在職訓練的應用。

Protective social workers need to help crisis families face multiple problems from time to time, and the risk of encountering workplace violence is extremely high. Meanwhile, protective social work supervisors need to assist protective social workers for prevention and de-escalation of workplace violence. This research aims to enhance the competences of protective social work supervisors on prevention and de-escalation of workplace violence by offering the training materials with virtual reality (VR). The research is adopted the perspectives of learning psychology and experience-based approach. Using multiple data collection methods, the first stage collected cases through literature analysis, and then through focus group discussions to review cases and script ideas, and complete the production of social worker safety virtual reality APP. Looking forward to develop prevention strategies for protective social work supervisors, and also to make suggestions for future application on continuing education and training for protective social workers.