銀行人員真實工作預覽對心理安全氣候與組織吸引力的影響──以組織氣候為干擾變數

The influence of bankers' realistic job preview on psychological safety climate and organization attractiveness: Organization climate as a moderator

隨著金融科技的發展，銀行的營運模式逐漸轉向網路發展，促使銀行業者的招募對象從過去具有金融背景人才轉向擁有多項專業知識的跨領域人才。企業要如何提升自身的組織吸引力來吸引這些人才是當今金融市場中的一項重要議題。過往關於組織吸引力的研究大多著重於組織品牌、企業形象等與組織門面相關的議題，較少針對員工心理層面進行探討。而真實工作預覽與組織吸引力的關係，仍須進一步的討論。因此，本研究以銀行人員為研究對象，探討真實工作預覽對心理安全氣候以及組織吸引力的影響，並以組織氣候為干擾變數，分析可能影響組織吸引力的因素。本研究以全台的銀行人員為研究對象，總共回收227份問卷，回收後有效樣本數為224份，回收問卷以SPSS進行統計分析。研究結果顯示真實工作預覽、心理安全氣候對組織吸引力有顯著正向影響；真實工作預覽、組織氣候對心理安全氣候有顯著正向影響。但組織氣候對真實工作預覽與心理安全氣候間之干擾效果並不顯著。因此，在招募員工時，適度地提供企業的正負面資訊以及給予員工良好的心理安全氣候時，皆有助於提升組織對其的吸引力，進而有效招募到所需人才。

As the development of financial technology (Fintech), the internet has gradually been implemented in the operation model for a bank. This drives the banking business to recruit their employees with background not just in finance but multiple disciplines. Moreover, how to recruit the needed employees through enhancing the organization attractiveness has become an important issue. In the past, research regarding organization attractiveness has focused on organization brand, organization image, etc. The psychological aspects of employees have not been well addressed and the relationship between realistic job preview and organization attractiveness needs to be further investigated. Therefore, the influence of realistic job preview of bankers on psychological safety climate and organization attractiveness was studied. Furthermore, whether the relationship could be moderated by organization climate was examined. The respondents in this study were bankers in Taiwan. The questionnaires were randomly distributed and 227 were collected. Among them, 224 were usable and analyzed by SPSS. The results showed that realistic job preview and psychological safety climate have significantly positive influence on organization attractiveness. In addition, psychological safety climate was significantly and positively influenced by realistic job preview and organization climate. However, the relationship between realistic job preview and psychological safety climate was not significantly moderated by organization climate. It is suggested that the organization should provide employees with both positive and negative information and good psychological safety climate, which then facilitates in enhancing organization attractiveness and being able to recruit the needed employees effectively.