餐旅實習學生的工作壓力、壓力因應策略及工作倦怠的關係

The Relationships of Job Stress, Coping Strategies and Burnout Experienced by the Interns in the Hospitality Industry

本研究的目的是要瞭解餐旅科系學生在實習場域中所感受到的工作壓力、壓力因應策略、工作倦怠、以及它們之間的關係。本研究邀請北、中、南及離島的餐旅科系學生參與研究，共獲得337份有效問卷。研究結果發現：當實習學生感受到比較低的「角色模糊」與「人際緊張」的工作壓力時，學生傾向於採取「解決問題」與「自我調適」的壓力因應策略；但是當實習學生感受到比較高的「工作負荷」的工作壓力時，學生傾向於採取「壓力抒解」的壓力因應策略。另外，當實習學生比較常採取「解決問題」與「自我調適」的壓力因應策略時，則學生感受到的工作倦怠的程度越低。研究結果也顯示：當實習學生感受到比較低的工作壓力時，則學生感受到的工作倦怠程度越低。

The purpose of this study is to explore the job stress, coping strategies, and burnout experienced by the interns in the hospitality industry. There are 337 effective responses from the colleges located in the north part, middle part, and the south part of Taiwan as well as an offshore island. According to the findings of this study, the participants were more likely to use ＂problem solving＂ and ＂self-adjustment＂ strategies when they felt low job stress of ＂role ambiguity＂ and ＂interpersonal tension.＂ However, they were more likely to use ＂pressure relief＂ strategy when they suffered high level of ＂work loading＂ stress. Another finding is that those interns who often used ＂problem solving＂ and ＂self-adjustment＂ strategies would experience low level of burnout. The results of this research also revealed that participants would experience low level burnout when they felt low level job stress.