台北市木柵線捷運車站轉乘服務之滿意度調查研究

Satisfaction Survey on The Station Transfer Services ofTaipei Rapid Transit System -The Case of Mucha Line

本研究界定捷運車站轉乘服務為車站周邊人行設施、人車交通動線、轉乘資訊提供、轉乘公車配合、停車管理措施及車輛臨時停靠設施等六大項，利用問卷調查以了解臺北市木柵線捷運旅客對車站轉乘服務之滿意程度，對不滿意者進一步詢問其意見。在轉乘服務滿意度量測方面，以古典Likert五分法及加權平均法計算其滿意值。調查結果發現，停車管理措施及車輛臨時停靠設施之平均滿意值較低，各車站別則以辛亥站、忠孝復興站及萬芳醫院站之整體滿意度較差(滿意值小於3)。本研究生並針對各車站狀況，研擬轉乘服務之改善策略。

This paper classifies transit station transfer services into sixcategories: pedestrian facilities, passenger and vehicle circulation, transferinformation, feeder bus coordination, parking management, and dwellingfacilities. A satisfaction survey on the Mucha line station transfer services isconducted. For the unsatisfactory items, further opinions are inquired.Satisfaction scores are measured by the weighted average method using classicalfive-point Likert scale. The results show that parking management and dwellingfacilities at the stations are the two major unsatisfactory items. Three amongthe twelve Mucha line stations are also unsatisfactory (with satisfactin scoresless than 3.0). Based on passengers' opinions, plans to improve transferservices for each station are proposed.