兩岸消費訴外紛爭解決機制之開展──從臺灣法出發並借鏡歐盟之規範

Research on Alternative Dispute Resolution Mechanism for Consumer Disputes Across the Taiwan Strait - Starting from the Regulation of Consumer Dispute Resolution in Taiwan and Refer to Directive on Consumer ADR and Regulation on Consumer ODR of EU

隨著兩岸日益頻繁的交流，因跨境旅遊、跨境購物、電子商務交易等衍生之消費糾紛遂成為不容回避、且應積極解決的問題。有鑑於此，本文自保護兩岸消費者權益之角度出發，在維護此典型私法主體權益之導向下，企圖突破地理上與法域上之差異性，建構一個具有客觀性、公正性、便利性、透明性及效率性之消費紛爭解決機制。在行文論述上，則以臺灣現行消費糾紛解決之規範出發，再以歐盟於二○一三年制定之歐盟消費者ADR指令與歐盟消費者ODR規則為借鏡，以尋求穩妥且具效率之解決蹊徑。

With the increasingly frequent exchanges across the Taiwan Strait, consumer disputes derivative from cross-border tourism, cross-border shopping, and E-commerce transaction become unavoidable problems and should be positively solved. In view of this, the article will attempt to break the regional and jurisdictional differences across the strait and to structure an objective, fair, and convenient, open, and efficient alternative dispute resolution mechanism for these consumer disputes by discussing from the angle of protecting consumers’ rights across the strait and in the direction of protecting the rights of typical private law entities. Besides, the article will begin discussing from the existing regulation of consumer dispute resolution in Taiwan, and learn experiences from Directive on consumer ADR and Regulation on consumer ODR adopted by Europe Union in 2013, in order to find a stable and efficient way to resolve these consumer disputes.