數位科技時代人才選訓面對的課題與挑戰－以臺灣中小企業為例

The Issue and Challenge for Attracting and Training Business Process Talent in the Digital Technology Age: A Case Study of Taiwan's SMEs

數位科技時代，各行各業都需面對科技升級或數位轉型的課題。在各個轉型升級的環節中，均需要對應之人力供給。但是，各環節或各領域的專才人數，可能無法滿足現階段產業用人需求。尤其中小企業近年面臨缺工缺才考驗，在就業市場上對人才的吸引力，本就不如知名大企業，更遑論是聘雇數位時代所需之升級轉型人才。本文透過探訪我國製造業、資通訊服務業、批發零售業、專業科學及技術服務業之中小企業，針對科技升級或數位轉型過程的人才選訓作法與策略，進行質化研究，據以提出政府可予以協助之面向及建言。

In the digital technology age, all industries need to face the issue of technological upgrading or digital transformation. Enterprises need corresponding labor supply in each mention of them. However, the number of talents in various mentions or fields may not be enough for industrial labor demand. Especially in recent years, Large enterprises are more charming to talent than Small and Medium Enterprises(SMEs) in labor market. This paper conducts qualitative research on the strategy for attracting and training talent in the digital technology age by interview. Our interviewees are SMEs in manufacturing sector, information and communication technology(ICT)sector, wholesale and retail sector, and professional scientific and technical services sector. Finally, we propose the policy proposal by the said qualitative research.