組織防衡:議民小學學校 行政決策中「艾比林弔詭 之探討

Organizational Defense: A Study of “The Abilene Paradox” in Elementary School Administration Decision-Making

本研究探取焦點團體方法，由研究者訪談共12位立意取樣的學校教師、 組長、主任與校長，進而深入探討學校行政決策中因為組織防衛所衍生之 「艾比林弔詭」的原因和影響。根據資料分析的結果，造成學校行政決策中艾 比林弔詭的原因計有，「互動協調的溝通不良」、「一廂情願的以和為貴」與 「孤立排擠的擔憂恐懼」。艾比林弔詭對學校行政決策造成的影響，呈現「犬 儒主義的充斥瀰漫、但也傾向偷理互動」、「組織八卦的流傳播散、但卻突顯 融洽文化」與「組織正義的隱匿不彰、但亦隱含民主制度」等對應弔詭，同時 再受到成因影響，形成交叉弔詭。根據研究發現，本研究提出結論與相關建議 供理論和實務參考。

Applying a qualitative focus group methodology， this study interviewed twelve faculty members who were selected purposefully to investigate the causes and influences of “The Abilene Paradox” derived by organizational defense within school administration. According to the results， the causes of “The Abilene Paradox” include “poor communication and interaction，” “wishful thinking on organizational harmony，” “fear and worry about isolation and exclusion，” and “abandonment-protection effect resulted from strategic voting.” The influences of “The Abilene Paradox” contain “emerging cynicism but it also tends to be ethical，” “arising gossip but it highlights the harmonious culture，” and “harmed organizational justice but it also implies a democratic system” formed a correspond paradox. At the same time， it was affected by the causes and formed a intersect paradox. Based on the research findings， this study proposed several conclusions and suggestions for the theoretical as well as practical references.