網路世代護理人員工作價值觀、工作特性與工作投入之相關性

Relationships Amongst Work Values, Job Characteristics and Job Involvement in “Net Generation” Nurses

背景：網路世代於1995年後陸續進入護理職場，目前針對網路世代之研究以國外為主，基於文化背景的差異，研究結果無法推論於國內。目的：探討網路世代護理人員工作價值觀、工作特性與工作投入之間的關係，並瞭解工作投入之重要預測因子。方法：以橫斷式研究設計，針對南部某醫學中心及區域醫院370位出生於西元1977- 1985年之護理人員採用結構式問卷調查。結果：(1)工作價值觀、工作特性及直屬上司工作指導、工作結構及在職教育機會與工作投入呈顯著正相關。(2)工作投入的重要預測因子依序為工作價值觀、工作本身特性、直屬上司工作指導及有宗教信仰，共可解釋變異量為22.6%。結論：實務應用根據研究結果，建議護理主管採取自由民主的管理、建立多元化的學習管道、工作設計上加強自主性、完整性及回饋性及對護理人員提供完整且適當之工作指導，將有助提昇員工之工作投入。

Background: Children of the so-called “net generation” began joining the nurse workforce from the mid-1990s.Studies on the characteristics of this generation have been done primarily outside of Taiwan, and results may not adequatelyreflect conditions in Taiwan due to cultural differences.Purpose: This study aimed to investigate the relationships amongst work values, job characteristics and job involvementin “net generation” nurses.Method: This study employed a cross-sectional design. A randomized sample of 370 nurses born between 1977 and1985 working in a medical center or a community hospital in Southern Taiwan accepted our invitation to join thisstudy. A structured questionnaire was used to collect data.Results: (1) Variables including work values, job characteristics, head nurse leadership qualities, job structure andopportunities for in-service education all correlated significantly with job involvement. (2) Regression analysis showedwork values, job characteristics, head nurse leadership and religious belief to be significant predictors of job involvement,explaining 22.6% of the variance.Conclusion: This study provides insights that may be of potential value to nursing administrators. We suggest thatadministrators adopt democratic management practices, build diverse learning methods, strengthen autonomy, completeness,and feedback, and provide appropriate work guidance for nurses to increase job involvement.Key Words: net generation, job involvement, work values, job characteristics.