心理契約違反、組織政治知覺、組織犬儒主義及組織公民行為之關係

The Relationships among Psychological Contract Breach, Organizational Politics Perception, Organizational Cynicism and Organizational Citizenship Behavior

中央健康保險署為國營金融保險機構，幾年前經歷過「健保改制」的方案，這個組織變革的過程，可能會組織成員造成心理契約違反，導致提高了組織犬儒主義、組織政治知覺，最後影響組織公民行為的不利反應。近年來有關組織公民行為的文獻為數不少，但鮮少以心理契約違反做為探討因素，本研究將得以補足此研究缺口。本研究問卷由研究者親送及透過與相關人員的聯繫發放，共計發出30套問卷，即有220份主管部屬配對問卷；共回收有效問卷為198份，有效問卷回收率平均為90%。研究結果發現：當員工知覺到心理契約被違反時，則對於組織政治知覺是沒有影響。心理契約違反越高時，其員工在組織犬儒主義的表現越高，對於員工在組織公民行為上的表現越低，對組織有負面的影響。另外，當員工的組織政治知覺越高時，會降低對組織公民行為的表現。員工如果是高組織犬儒主義者，則對於組織較容易產生負面的組織公民行為表現。在中介效果的部分，組織政治知覺對心理契約違反與組織公民行為有部分中介效果以及組織犬儒主義對心理契約違反與組織公民行為也有部分中介效果。

National Health Insurance Administration is a public insurance organization that just went through from insurance change several years ago. The process of organizational change may cause psychological contract breach in members' mind and lead to higher organizational cynicism, organizational politics perception, and ends up affecting organizational citizenship behavior negatively. In the past years, there are many researches regard of organizational citizenship behavior, but that with psychological contract breach as an antecedent is rare. Therefore, this research can provide evidences to the research gap. This study sent out 30 sets of questionnaires with 220 pairs. In total, 198 (90%) returned questionnaires were usable. The results indicated that psychological contract breach is not related to organizational politics perception. A high level of psychological contract breach could result in high level of organizational cynicism and low level of organizational citizen behavior. On the other hand, when the organizational politics perception or organizational cynicism is high, the organizational citizen behavior is low. Finally, for the mediation effect, organizational cynicism and organizational politics perception have partial mediation effect on the relationship between psychological contract breach and organizational citizen behavior.