企業訓練課程對海外實習成功之影響——以大仁科技大學新加坡海外實習為例

The Impact of Consultant Company Training Classes for the Success of Overseas Internships - Singapore Overseas Internship Success Stories of Tajen University

餐飲業是一個視技能、經歷並重之產業，實習制度本就是觀光餐旅教育中一種運用已久，兼具學術與經歷的制度，而近年來在國際化趨勢的潮流下，政府與學校大力支持推廣餐旅科系學生海外實習，吸取國際經驗、拓展視野。然海外實習會遇到種族歧視、語文障礙、調適困難、飲食不適應、財務壓力、文化誤解和孤單等問題，在不熟悉環境的情況下產生的焦慮、困惑與沮喪情緒反應都會干擾到學生們的學習成效。因此本報告之研究方法是以進行訪談分析後之研發理念有三點：（一）提供新加坡海外實習學生良好的跨文化適應。（二）減少新加坡海外實習學生進入實習職場的障礙。（三）使新加坡海外實習學生在海外實習能收穫豐富，對其將來有所助益。本研究結論認為，現有A顧問公司設計課程具備生活化、專業化、實務化等特色，各項行前課程對於前往新加坡海外實習的學生有正面的幫助，使得實習生在新加坡實習期間生活及工作各方面都能適應良好，且新學年度申請前往新加坡實習者由7人增加到18人，成效顯著。針對未來建議方向則包括：一、生活適應講座仍需搭配後續追蹤輔導；二、語言課程宜增加活潑性；三、企業研習內容可加強職業倫理與工作態度。

The catering industry is an industry visual both skill and experienced, internship system used in the tourism and hospitality education has been a long time, it’s a kind of institutional emphasis both on academic and experience. In recent years, the international trend let government and schools promote hospitality department students to participate in overseas internship, to learn from international experience and expand their horizons. But overseas internship will face racial discrimination, language barriers, adjustment difficulties, diet suited, financial pressures, cultural misunderstanding and loneliness and other issues, anxiety, confusion and frustration cause on unfamiliar environment will interfere with students' learning. Therefore, after interviewed, this report has three develop concepts: 1. Provide student internships abroad in Singapore good cross-cultural adaptation. 2. Reduce obstacles student internships abroad in Singapore enter the workplace. 3. Make student internships abroad in Singapore enrich the harvest, and help them in the future. The study concluded that the existing design course with A consultants have living, specialization, practice-oriented, and so on characteristics, these courses have positive assistance to student internships abroad to Singapore, let interns adapt well in life and work aspects in Singapore during the internship, and students apply for internships to Singapore increase from seven to 18 people in the new school year , the results is great. Suggestions for future directions include: 1. Life adjustment lectures still need the follow-up counseling. 2.Language courses should be more lively. 3.Enterprise learning can enhance professional ethics and attitude.