員工協助方案提供企業諮商服務過程中涉及雙重關係倫理議題之探討

The Ethical Issues over Dual Relationship in the Workplace Counseling Service Offered by Employee Assistance Programs

本研究旨在探討員工協助方案提供企業諮商服務過程中涉及雙重關係之倫理議題。本研究採取 深度訪談法，針對三位員工協助方案專業人員進行個別訪談，並以樣版式分析進行質性資料 分析。研究結果發現：一、EAPs 專業人員提供企業諮商服務時易涉及雙重關係的倫理議題；二、 企業諮商師遭遇雙重關係倫理議題時易面臨利益衝突的掙扎與衝擊；三、EAPs 專業人員應使用多 元的因應策略以面對雙重關係的倫理議題：1.積極面對雙重關係的倫理議題，其策略包括：(1)調整 與維持專業角色以適應組織環境的要求；(2)調整與維持距離或社交活動的涉入情況; 2.善用資源聯 結與轉介處理複雜的雙重關係，其策略包括：(1)運用行政資源的轉介與串聯；(2)提供外部資源的訊 息；(3)直接轉介外部資源。本研究並依據結果所得提出對員工協助方案從業人員、倫理守則修訂、 倫理教育規劃及未來研究之建議。

The purpose of this study is to explore the ethical Issues over dual relationship in the workplace counseling services offered by Employee Assistance Programs. In this study， a deep interview method was used to interview three employee assistance program professionals. The sample data was analyzed based on the template analysis. The results showed that: 1. EAPs professionals who are involved in workplace counseling service tend to be involved in dual relationships ethical issues. 2. Workplace counselors face the struggle and conflict of interest conflicts when they face the ethical issues of dual relationships. 3. EAPs professionals should adopt multiple strategies to deal with the ethical issues of the dual relationship: (1) Actively face the ethical issues of the dual relationship. Its strategies include: a) Adjusting and maintaining professional roles to meet the requirements of the organization's environment. b) Adjusting and maintaining distance or involvement in social activities. (2) To make good use of resource linkages and referrals to deal with complex dual relationships. Its strategies include: a) The use of referral and concatenation of administrative resources. b) The provision of external resources. c) The direct referral of external resources. Based on the results， this study proposes suggestions for the program practitioners， ethics code revision， ethical education planning， and future research.