從詮釋現象觀點中探討飯店經理人對職能發展之主體經驗

Hotel Managers Draw on Hermeneutic Interviews for Inter-Subjective Experience of Competency

近年來飯店經理人認為「能力」的觀點已迥異於過往，為應此變化，本研究藉由職場時事評論建構餐旅人力議題之方向，確認研究問題意識之正確性；再從飯店經理人對餐旅學生的接觸與體認中，瞭解餐旅學生在職場中所呈現的真實情況；最後透過對餐旅學生能力展現之探索，詮釋現象背後之教育觀點陳述本質之意義。究結果顯示出學歷變成「參考條件」的情況下，更強調本質為首要優先考量，往後在不同的條件可有不同的發展方向，因此是否具備自我導向學習則成為職場發展關鍵因素。為改善學習本質，本研究建議餐旅教育應從各種學習資源互動過程建立起情意教育，引發學生正向之態度，期盼所有的教育者必須體認教育意義不是為己，是以縮短產學落差為宗旨。

In recent years, the hotel managers consider the hospitality professional different from the previous points of view. Accordingly, this study determines the issues for hospitality human resource according to topical commentary. Then, we explore the real situation about students’ performance in the industry through the interaction between hotel managers and students. Eventually, we interpret underlying educational viewpoints and illustrate the nature of meanings through exploring students’ capabilities. The result of this study reveals that when a hospitality degree becomes only a “reference”, managers put priorities on the inner characteristics. Because different conditions may cause various career development, whether possessing the ability of self-directed learning becomes an essential element in the future workplace. To improve hospitality students’ innate learning, this study suggests that hospitality education should establish affective education from different types of learning resources, which encourage students’ positive attitude toward future. We expect that educators’ could be aware of the purpose of education as shortening the gap between industry and academia.