供應鏈管理之醫療器材供應商評選研究

The Study of Supplier Selection Criteria for Supply Chain Management in Medical Device Industry

在電子商務的的環境中，透過資訊科技的使用與通訊網路的連結，會有 愈來愈多的產品或服務需求透過電子化媒體（如網際網路），完成交易。如何 有效地透過科技技術的運用，加強體系成員間的連結，成為供應鏈管理的成 功關鍵因素。 對醫院而言，自健係開辦以來，競爭更為激烈，醫院必須開始尋求營運 成本的降低以及營運績效的提升，才能創造更多的利潤。醫院與醫療器材商 間建立醫療器材供應鏈管理的合夥關餘，將是醫療器材供應鏈管理體系未來 的趨勢。 本論文以Dickson （1966） 所提出之23 項供應、商評選指標為基礎，配合相關 文獻及專家意見後，彙整出適合國內環境的供應商評選指標，並進行問卷調 查。問卷調查結果，先以因素分析法萃取出供應商選擇評估的主要因素，再 以層級分析法進行產業間對於供應商選擇指標的權重評估。研究結果發現， 最受重視的是「品質能力」項，其次包含「服務能力」、「買方成本」、「技 術能力」及「交期能力」。 本研究獲得的醫療器材供應鏈管理的基礎模式、及選擇供應商的評估構 面與指標，可作為未來醫療業與醫療器材業建置供應鏈管理之參考依據。

In the environment of Electronic Commerce (EC), there are more and more providers of products or services looking for available interactive partners of transaction through the burgeoned electronic media (such as the Internet), who then complete transaction with the use of information technology and the connection of communication networks. Therefore, how to effectively manage and use information flow becomes a key factor for successful supply chain management (SCM). As a result, the needs from enterprises for information service arise. After the initiation of National Health Insurance program, the competition among hospitals has been intensified. With the decreased reimbursement policy, hospitals were forced to control cost and promote effects of hospital to maximize profits. Establishing the partnership of medical device, SCM is a trend of medicates and medical device industry. This dissertation is based upon the 23 indices of Dickson s research and indices of other research, and the opinions of experts in supplier selection in Taiwan. The research summarizes the new supplier selection criteria and develops the questionnaire. Experts in the previously mentioned industry were asked to fill the questionnaire. The investigation results were first analyzed by the Factors analysis to extract the critical criteria, and to build the criteria hierarchy. Then another questionnaire based on analytic hierarchy process (AHP) was developed and used to investigate the weights of the criteria in the above-mentioned industries. While considering the use of SCM, the most important supplier selection criteria is considered to be Quality , which includes four other main factors, Service , Cost , Technical Capability and Delivery . The findings of this study could be as a helpful reference for those who plan to conduct the Supply Chain Management in the future.