醫師工作滿意度與對應因素的重要性

An Investigation on the Relationship between Physicians' Job Satisfaction and the Importance

背景：在競爭激烈的醫療環境中醫院經營者為了吸引更多病患來院就診，特別重視醫療服務品質與顧客滿意度的改善與提升。然而，員工本身為服務的一環，員工對工作的感覺將影響顧客對所接受服務的滿意度。為了提升服務品質，應同時重視醫師的工作滿意度以及所重視的因素，以期策略性的滿足員工的期望。

Background: The improvement of economics, medical technology, and the NHI implemented in Taiwan, has changed the overall healthcare environment and make it more competitive. Manager in healthcare organizations need to not only engage in improving service quality and patient satisfaction. They also need to care about employees’ job satisfaction and what are they really concern. Objective: To examine the relationship between physicians’ job satisfaction and degree of perception of its importance. Subject: 1,124 physicians working in six Taipei Municipal Hospitals. The overall valid response rate was 25.2%. Study Design: Structural questionnaire in seven dimensions about job was used to ask physicians the degree of perception of importance and satisfaction. Result: Physicians’ perception of importance was higher than their job satisfaction. When physicians think ‘human relationship’ and ‘work feedback and job stress’ were more important, they were more satisfied with these two factors. When physicians think ‘salary and promotion’ and ‘indirect work environment’ were more important, they were more dissatisfied with these two factors. Conclusion: Degree of importance and satisfaction are two different concepts. Researchers measure job satisfaction doesn’t indicate what were employees really attached to. ‘Salary and promotion’ is the one factor that places the most physicians but demonstrate the lowest satisfaction. This study will help health managers to improve physician job satisfaction through identifying factors that physicians really concern.