醫療機構照顧服務員外包實務運作

The Practice of Outsourcing for Nurse Aides in Healthcare System

近年來台灣因應人口結構老化及家庭型態改變，照顧服務員需求量大增，而醫療政策循序漸進的變革，各醫院無不挖空心思，降低人事成本開銷，照顧服務員人力外包遂成風潮。目前我國人力派遣業只要根據公司法或商業法之設立登記即可經營照顧服務員派遣勞動業務，各類形形色色的公司日益成長，但所提供的服務良莠不齊，使得各醫院經營管理者在考量人力外包時面臨挑戰。本文藉由對外包實務運作的探討，提供醫療機構主管在進行照顧服務員人力資源外包總體規劃時了解其優勢與風險，於事前、事中、事後採取正確的步驟及有效的手段，以取人之長、補己之短，達成外包策略的效益與成果。

In recent years, due to the demographic change such as aging of the population and the growing predominance of nuclear families, the requirement of nurse attendants to carry out care work in hospital is increased. Additionally, the revolution of health care policies follow in sequence and make gradual progress, cause hospital all without exception consider to reduce human resources costs. Therefore the manpower outsourcing of nurse aides become a tendency. Based on the company or business laws of Taiwan, the manpower dispatch agency could operate dispatched work by simply registration from the government agency. Therefore, the agency of nursing care attendants has a great diversity, the number of agencies has been increasing gradually, and the service quality could be various. It causes some difficult to make a decision for hospital managers face with operate the manpower outsourcing of nurse aides. This article provides as reference for hospitals excutive administrator to make an outsourcing strategy.