工作滿意各因子與離職意願：醫院護理人員專業承諾的調節角色

Moderating Effects of Professional Commitment in the Relationship between Turnover Intention and Factors of Job Satisfaction

本研究探討專業承諾在四項工作滿意因子（資訊滿意、有始有終滿意、工作自由滿意、薪資福利滿意）與離職意願關係中的調節效果，樣本為北台灣一所醫學中心中任職的214位護理人員，所有的參與者均為女性且年齡在50歲以下，31.3%已婚。本研究有四項主要發現：(1)高專業承諾的護理人員的資訊滿意與離職意願有相關，但低專業承諾者則無；(2)有始有終滿意與離職意願未發現有相關；(3)工作自由滿意與離職意願有相關；(4)低專業承諾的護理人員的薪資福利滿意與離職意願有相關，但高專業承諾者則無。

This study examines the moderating effects of professional commitment on the relationships among turnover intention and four factors of job satisfaction (job satisfaction with information, closure, freedom, pay and security). Proportionate stratified random sampling technique was applied to sample 253 full-time nurses. Questionnaires were used as data collection tools. The effective sample comprised of 214 nurses working for a medical center in northern Taiwan. All participants were female and aged below 50 years old. Moreover, 31.3% of the sample was married. This study had four main findings: (1) job satisfaction with information regarding performance was correlated with turnover intention among high-commitment nurses but not low-commitment nurses, (2) job satisfaction with closure (the ability to complete tasks) was not correlated with turnover intention, (3) job satisfaction with freedom was correlated with turnover intention, and (4) job satisfaction with salary and benefits was correlated with turnover intention for low-commitment nurses but not high-commitment nurses.